At Ocean Paradise, we want to ensure you are satisfied with your online purchase.
This policy applies only to online purchases made at Ocean Paradise and does not apply to items bought at our retail stores.
Exchange Requirements
We accept exchanges only under the following conditions:
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The item is not a Final Sale item.
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The item is in original condition – unworn (for swimwear), unwashed, and unused.
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All product tags and labels are intact.
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Original packaging, hygiene stickers (if any), manuals, accessories, and any free gifts are included.
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The original invoice is provided.
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The exchange request is made within 30 days from the date the product was purchased.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Final sale items (any item purchased at 30% off or more)
- Reserved items
- Skin and body care products
- Underwear
- Free gifts
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