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Shipping and Tracking


These terms and conditions are only applicable to those customers who have made online purchases from Ocean Paradise and do not extend to customers who have purchased from any Ocean Paradise retail store.

 

SHIPPING WITHIN SINGAPORE


Shipping Charges



Shipping is FREE within Singapore for orders over S$100.

Orders under S$ 100 incur a S$5 delivery fee.


Shipping Timeframes

Orders are packed and shipped daily between Mondays and Fridays. Your order will be delivered within 3 to 5 business days within Singapore after order is received.

< For deliveries in West & Central Singapore, including Sentosa >
Delivery time: 5 working days from your order

< For deliveries in Other Singapore Zones>
Delivery time: 5 working days from your order

For questions regarding shipping timeframes, please email us at sales@oceanparadise.com.sg.

If any goods purchased on www.oceanparadise.com.sg is out of stock or requires your input, we will contact you via WhatsApp or email within 1 business day.

Please note that orders are not processed or delivered on weekends and Singapore Public Holidays.


Self Pickup

Customers can choose to do a self-pickup at our stores below. There will be no shipping charges incurred for this option.

1) Family Store @ Tanglin Mall #01-127
    Tel: +65 6235 4718

2) Kids Store @ Paragon #05-29A
    Tel: +65 6836 2672

3) Family Store @ Great World #02-115
    Tel: +65 6235 2714

 

Orders will be picked and dispatched to our stores one business day after the order is received, on Mondays, Wednesdays, and Fridays.

The store will contact you via telephone or WhatsApp once the order arrives at the store of your choice.  

Please note that orders are not processed or delivered to our stores on weekends and Singapore Public Holidays.


Tracking

An email will be sent to you once the order is dispatched from the warehouse. You can track your order status following the information on this email.

 

SHIPPING OUTSIDE SINGAPORE

Shipping Charges


Shipping outside Singapore is based on zones. 

Shipping to Malaysia starts at S$12.50.

If your country is not covered in the automated shipping rates, please do contact us directly here


International Taxes, Duties and Custom Fees

All duties, taxes and customs fees are determined by the country of delivery and are the responsibility of the recipient. For more information regarding your country’s customs policies, please contact your local customs office.


Shipping Timeframes

If any goods purchased on www.oceanparadise.com.sg is out of stock, we will inform you via email within 1 business day.

Orders are packed and shipped daily except weekends and Singapore Public Holidays. You will receive an email with tracking information for your order. The parcel will be delivered within 14 - 28 business days, depending on international parcel conditions, once the goods are shipped from our warehouse.

** Kindly note that shipping internationally is extensively delayed due to flight restrictions during COVID-19. We hand our parcel to trusted third-parties with tracking so please be patient as you wait for the arrival of the goods **


Tracking

A tracking code for your shipment will be provided via email once the item is dispatched from the warehouse. You can track your order status with the tracking code through the link provided in the shipping confirmation email.