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Shipping and Tracking


These terms and conditions are only applicable to those customers who have made online purchases from Ocean Paradise and do not extend to customers who have purchased from any Ocean Paradise retail store.


SHIPPING WITHIN SINGAPORE

Shipping Charges

Shipping is FREE within Singapore for orders over S$100.

Orders under S$ 100 incur a S$5 delivery fee.


Shipping Timeframes

If any goods purchased on www.oceanparadise.com.sg is out of stock, we will inform you via email within 1 business day.

Orders are packed and shipped 3 times a week. You will receive an email with tracking information for your order. The parcel will be delivered within 3 to 5 business days within Singapore after the goods are shipped.

Please note that no orders are processed or delivered on weekends and Singapore Public Holidays.


Self Pickup

Customers can choose to do a self-pickup at our stores below. There will be no shipping charges incurred for this option.

1) Family Store @ Tanglin Mall #01-07/08
    Tel: +65 6235 4718

2) Kids Store @ Paragon #05-29A
    Tel: +65 6235 4718

Orders are picked and dispatched to our stores daily between Mondays and Fridays, except on Tuesdays. Once the order departs our warehouse, an email will be sent to you advising that the order is on the way to the pick-up location. The order should arrive at the pick-up location within 3 hours from departure from our warehouse.  

Please note that no orders are processed or delivered to our stores on weekends and Singapore Public Holidays.


Tracking

An email will be sent to you once the order is dispatched from the warehouse. You can track your order status following the information on this email.


SHIPPING OUTSIDE SINGAPORE

Shipping Charges

Shipping to Malaysia is charged at a flat rate of S$10.
And to other non-Malaysia countries outside Singapore is at a flat rate of S$20.


International Taxes, Duties and Custom Fees

All duties, taxes and customs fees are determined by the country of delivery and are the responsibility of the recipient. For more information regarding your country’s customs policies, please contact your local customs office.


Shipping Timeframes

If any goods purchased on www.oceanparadise.com.sg is out of stock, we will inform you via email within 1 business day.

Orders are packed and shipped 3 times a week. You will receive an email with tracking information for your order. The parcel will be delivered within 14 business days once the goods are shipped from our warehouse.


Tracking

A tracking code for your shipment will be provided via email once the item is dispatched from the warehouse. You can track your order status with the tracking code through the link provided in the shipping confirmation email.