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Terms and Conditions

These Terms and Conditions govern the use of www.oceanparadise.com.sg website (the “Website”). By using this Website, you are entering into a legally binding agreement with Ocean Paradise Pte Ltd. (“Ocean Paradise”). The Website is hosted in Singapore and operates as an e-commerce website selling products trading by the various brand names. For the purposes of this Terms and Conditions, “you” shall mean any user of the Website, whether you purchase the Products or not, while “Order” shall mean the Order submitted by you to the Website to purchase a Product from us.


General

Access to and use of this Website and the services available through this Website (collectively, the "Services") are subject to the following terms and conditions. By accessing this Website, you are acknowledging that you have read, understand, and agree to be bound by these Terms and Conditions. We reserve the right, in our sole discretion, to update or revise these Terms and Conditions. The continued use of the Website following the posting of any changes to the Terms and Conditions constitutes acceptance of those changes.


Privacy Policy

Our Privacy Policy, which sets out how we will use your information, can be found here. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.


Prohibitions

You may not use this Website for any purpose that is unlawful or prohibited by these Terms and Conditions, or to solicit the performance of any illegal activity or other activity which infringes the rights of Ocean Paradise or others. Notwithstanding any other rights or restrictions in these Terms and Conditions, you may not use this Website to transmit via or through the Website any information, data, text, images, files, links, or software except in connection with your authorised use of this Website or otherwise in response to specific requests for information by us; Introduce to the Website or any other computer or website viruses, worms, Trojan horses and/or harmful codes; Obtain unauthorised access to any computer system; Impersonate any other person, including but not limited to, a registered user of this Website or an employee or administrator of Ocean Paradise; Invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity; Misrepresent the identity of a user or use a false e-mail address; Tamper with or obtain access to this Website or any component of this Website; Conduct fraudulent activities; Collect or harvest information regarding other users of the Website for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial e-mail.


Intellectual Property

All copyrights, trademarks, trade dress, other intellectual property and materials, including page headers, images, text, illustrations, formats, logos, designs, icons, photographs, programs, music clips or downloads, video clips and other materials on our Website (collectively, the “IP”) are owned, controlled or licensed by Ocean Paradise, one of its affiliates or by third parties who have licensed their materials to Ocean Paradise and are protected by Singapore and international trademark and copyright laws.

You may access, view, download, and print the IP and all other materials displayed on our Website for your personal, non-commercial use only; provided, however, that you (1) retain all copyright, trademark or other proprietary designations contained on all IP; (2) do not modify or alter the IP in any way; and (3) do not provide or make available the IP to any third party in a commercial manner. No license, right, title, or interest in any materials or software is transferred to you as a result of your use of our Website or your accessing, viewing, downloading, or printing of the IP. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the IP, our Website or any related software. All software used on our Website is the property of Ocean Paradise or its suppliers and protected by Singapore and international copyright laws. The IP and software on our Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the IP on our Website is strictly prohibited. The compilation (meaning the collection, arrangement, and assembly) of all IP on our Website is the exclusive property of Ocean Paradise and is also protected by Singapore and international copyright laws.

The trademark and service mark Ocean Paradise, the www.oceanparadise.com.sg domain name and all other graphics, logos, page headers, button icons, scripts, and service names included in or made available through any of our Website are trademarks or trade dress or otherwise the exclusive property of Ocean Paradise in Singapore and other countries.


Account Registration

Each registration is for a single user only, and on registration, you will input your first name, last name, email address, date of birth, gender, mobile number, address, and choose a password (collectively, your “ID”). Sharing of registered accounts and/or ID on the Website, accessing the Website through a single ID made available to multiple users on a network, and unauthorised use of another’s ID is prohibited. In the event of inappropriate or unauthorised ID use, we may cancel, restrict or suspend (for such period and on such terms, if any, as we deem fit or necessary) your membership with, and/or access to, the Website without any liability whatsoever. Ocean Paradise reserves the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our services in any way. 

When registering to create your account, you represent and warrant that all registration information you submit is accurate, truthful, complete and lawful. You further warrant that you will maintain the accuracy of such information and update the information as and when necessary. 

You are solely responsible for all activity that occurs on your account, for all use of the Website by you or anyone else using your ID, for preventing any unauthorised use of your ID and for maintaining the confidentiality of your ID and keeping it secure. You agree not to use the registered account and/or ID of another member at any time or to disclose your password to any third party. Please notify us immediately if you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID. 

By creating an account on the Website, you agree to receive certain communications in connection with use of the Website, such as Order status updates. You will also receive our marketing emails such as our newsletters, if you have indicated this option during the account registration.

By submitting your information and agreeing to our Terms and Conditions, you consent to Ocean Paradise’s collection, use, and disclosure of your personal data to parties such as Ocean Paradise’ employees, service providers, vendors, and systems for the purposes of processing your application and registration of your membership and to ascertain if you are eligible for discounts, privileges or benefits or other related purposes; to conduct market research and analysis; for direct marketing through voice calls; text messages; email; direct mail and facsimile messages; for payment and/or credit control purposes; to notify you of any changes to our policies or services which may affect you; to respond to queries and feedback; for identification and website access; maintaining and updating your membership details; and informing you of new developments, services, promotions of Ocean Paradise and other third parties which we are associated with. 


Terms of Sale

By placing an Order you are offering to purchase a product on and subject to the following terms and conditions. All Orders are subject to availability and confirmation of the Order price.

In order to contract with Ocean Paradise, you consent that you possess a valid credit or debit card issued by a bank acceptable to us, or possess the valid bank account for payment via bank transfer. Ocean Paradise retains the right to refuse any request made by you. If your Order is accepted, we will send you a confirmation email. When placing an Order, you undertake that all details you provide to us are true and accurate, that you are an authorised user of the bank account and/or the credit or debit card used to place your Order and that there are sufficient funds to cover the cost of the Product(s). All prices advertised are subject to changes.

a) Contract 
A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.

b) Pricing and Availability 
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any Product which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your Order at the correct price or cancelling it. If we are unable to contact you, we will treat the Order as cancelled. 

The Website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any Orders that you may place based on information on the Product(s) that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies. 

c) Confirmation of Order and Official Invoice

Upon confirmation of your Order, an order confirmation email will be sent to you, which will include the purchase price of the Product(s) inclusive of GST. The official tax invoice will be included in the parcel containing the purchased Product(s).

d) Loyalty Programme 
If you are a member of Ocean Paradise’s Loyalty Programme, you will be able to earn and redeem points through the same access system and mechanism as if you are purchasing the Product(s) offline.


Cancellation, Refund and Return

We strive to ensure your complete satisfaction when shopping with Ocean Paradise.

We accept cancellations only on Orders that have not yet been dispatched from our warehouse. Once your Order has left the warehouse, we are unable to cancel it. However, you may request to return the Product(s) if you deem them to be unsatisfactory upon receiving them.

Orders made online are not applicable for return and refund at physical stores and counters. With respect to return-related matters, should any conflict arise between relevant laws and regulations and these terms and conditions, the relevant laws and regulations shall prevail over the terms and conditions suggested by Ocean Paradise. 

To perform a return, please follow the steps below:

1) Please download the Return Form from our website here.
2) Kindly complete the Return Form and email it to us at sales@oceanparadise.com.sg 
3) If the returned Product(s) meet the return requirements, you will receive a confirmation email from us and you can proceed to make the return arrangements.
4) Upon receiving the return Product(s), Ocean Paradise will proceed to process the refund back to you via the original payment method. Once the refund has been successfully made, you will receive a refund confirmation email.

The estimated time processing time for a refund is 14 business days. All points earned on the returned Product(s) will be reverted accordingly. In the case whereby part of the payment was made using point redemption, the points will be refunded to your point balance first. Any remaining amount will be refunded to the bank account that payment was made with.

Please be advised that the return Product(s) must meet the following conditions before the return is accepted and the refund is processed:

  • Product(s) must be returned to us within 30 days from the date receiving your Order.
  • Items purchased as part of a promotional set must be returned as a whole set.
  • Any Gift(s) with Purchase must also be returned if it is included in the purchase.
  • Shipping costs are non-refundable.

If you require further assistance, kindly contact the following:




Indemnity

You agree to indemnify, defend and hold harmless Ocean Paradise, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms and Conditions.


Variation

Ocean Paradise shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. All amendments to these Terms and Conditions will be posted online. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions. When you submit an Order to the Site, you agree that you do so subject to these Terms and Conditions current at the date you submit your Order. You are responsible for reviewing the latest Terms and Conditions each time you submit your order.